Main documents for cooperation: contracts, forms and commercial offers. All files are free to download (the documents themselves are in Ukrainian). Need help? Write to info@operator.in.ua or call +38 (044) 232-52-50.
Application of accession
Form of application for accession to the public electricity supply contract. Filled in by the consumer, signed by an authorised person and sent to the supplier together with the company details.
Framework contract for natural gas supply (from April 2025)
Framework contract text for supplying natural gas to non-household consumers: subject, price and volume determination, settlements, rights, obligations and liability.
Standard contract for household consumers (edition of 24.05.2021)
Standard electricity supply contract for household consumers approved by the regulator. Businesses use the public contract with an application of accession.
Commercial offer: public, without distribution
For consumers who conclude a separate distribution contract with the DSO; payment for actual consumption under the public contract.
Commercial offer: public, with distribution
Distribution service cost is included in the supplier invoices; payment for actual consumption under the public contract.
Commercial offer: prepayment, with distribution
Prepayment option; distribution service cost included in supplier invoices.
Commercial offer: prepayment, without distribution
Prepayment option; distribution paid separately under a contract with the DSO.
Example of an electricity invoice explanation
A sample invoice explaining every component: electricity, transmission, distribution, VAT. Helps verify the amount due.
Notice of change of supply terms
Sample notice by which the supplier informs the consumer about a change of supply terms or price, and how the consumer can respond.
Complaint / claim form for non-household consumers
Form for a written appeal: describe the issue, add details and supporting documents. Complaints are reviewed within statutory time limits.